Most frequent questions and answers

When will my order be shipped?

Most of our orders are picked and forwarded the next working day after ordering. During high-season it might take a couple of days longer. 

How long does the delivery take?

This varies by location. To Finland and Northern Europe deliveries take max. 5 working days. To Southern Europe it takes about 7 working days.

Shipments outside EU take about 1-2 week. Local customs handling might prolong this.

Can I return products?

Yes. You can return products 14 days after your order is delivered.

Please refer to our Exchanges and Returns-page for more information.

Return cost varies by country. Finland 4,95, other EU countries 9,95€. Return postage sticker can be found at original package. If this is missing, please send e-mail to verkkokauppa@aukia.fi to get printable pdf.

Returns or exchanges from counties outside EU are not usually possible at reasonable price as products are already customs handled out from EU and returning might lead to excessive costs. Please send us e-mail to get estimate of delivery costs from outside EU.

How can I exchange or return a product?

You can find an exchange and returns form with instructions inside your package.

Exchanges made with SLOW delivery method are free, you will find a previously printed return postage sticker.at original package. If change of product is not possible, normal return cost will be applied.

Just re-pack products with exchanges and returns form filled and take the package to the same delivery company’s pick up point that you received the package from.

Please refer to our Exchanges and Returns-page for more specific information.