Most frequent questions and answers
When will my order be shipped?
Most of our orders are picked and forwarded the next working day after ordering. During high-season it might take a couple of days longer.
How long does the delivery take?
This varies by location. To Finland and Northern Europe deliveries take 1-4 days. To Southern Europe it takes from 5 to 7 days.
Shipments outside EU take about one week. Local customs handling might prolong this.
Can I return products?
Yes. You can return products 14 days after your order is delivered.
Please refer to our Exchanges and Returns-page for more information.
For most of the European Union countries we offer free returns. If this applies there is a return postage sticker attached in the order.
How can I exchange or return a product?
You can find an exchange and returns form with instructions inside your package.
If you are eligible for free returns and exchanges, you will also find a previously printed return postage sticker.
Just re-pack products with exchanges and returns form filled and take the package to the same delivery company’s pick up point that you received the package from.
You you are not eligible for free returns, please send the package at your own cost to:
Timo Aukia Oy
Rewell Center 134
Please refer to our Exchanges and Returns-page for more specific information.