Returns and Exchanges
Scandinavian Fashion Store by Aukia
If you are not happy with your purchase, you can send any unworn* item back to us within 14 days of receiving the product and ask for exchange or return.
*You can try the product on briefly as in the store’s fitting room. In the unlikely event that an item is returned to us in worn or otherwise non resellable condition, we may have to send it back to you.
I WANT TO EXCHANGE MY PRODUCT
I already have a return label
Just re-package all of the items with exchange/return -form filled and attach the return label.. We will send you back new products as soon as possible.
I don’t have a return label
Fill the exchange/return -form and re-package.
In Finland
Leave the package to the Postal service point and write AUKIA ASIAKASPALAUTUS code 635767 on the label to return the package free of charge.. If you paid with Maksuturva -payment system, there is no need to make exchange notification inside service, as this only applies to returns.
Exchange is free with slow delivery method (not DHL), but if change is possible for example if exchange size is missing, normal return costs will be applied.
Outside Finland
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you with exchange process.
Please note that for returns from outside European Union.this sum is normally 20€ to 45€ depending on location and weight of the parcel plus any customs fees. Aleways ask our estimate of returning products from outside EU before returning.
Please do not send us any returns by your own means. This may lead to manusl customs handling thay may be expensive.Always ask us for return label.
I am not sure about return label
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
I WANT TO RETURN A PRODUCT
I already have a return label
Just re-package all of the items with exchange/return -form filled and attach the return label.. We will refund as soon as we get the parcel. Return costs for SLOW delivery methods can be found from here
>>Delivery Methods
Returns by DHL Express always cust the same than original delivery cost plus added possible ciustoms and handling fees. Always quote us for price estimate before returning products from outside European Union as returning at reasonable cost might not be possible.
I don’t have a return label
Fill the exchange/return -form and re-package.
In Finland
Leave the package to the Postal service point and write AUKIA ASIAKASPALAUTUS code 635767 on the label to return the package free of charge.
Outside Finland
Please send us e-mail to address asiakaspalautus@aukia.fi and we will help you with return process.
Pplease send us e-mail for us to provide you return label if label can’t be found at original package. Return is not free so we will deduct the sum from you return. Please note that for returns from EU this sum is normally price of original delivery plus any customs and handling costs depending on location and weight of the parcel. Always ask us for estimate of proce for returning product from outside European Union.
Please do not send us any returns by your own means. This may lead to manusl customs handling thay may be expensive.Always ask us for return label.
We will refund the money as soon as possible when we get back your product deducted with raturn costs described above..
I am not sure about return label
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
MY PRODUCT IS FAULTY
We are sorry to hear that you have a problem with our product. Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
