Returns and Exchanges
Scandinavian Fashion Store by Aukia
If you are not happy with your purchase, you can send any unworn* item back to us within 14 days of receiving the product and ask for exchange or return.
*You can try the product on briefly as in the store’s fitting room. In the unlikely event that an item is returned to us in worn or otherwise non resellable condition, we may have to send it back to you.
I Want to exhange to another product
I already have a return label
Just re-package all of the items with exchange/return -form filled and attach the return label.. We will send you back new products as soon as possible.
I don’t have a return label
Fill the exchange/return -form and re-package.
In Finland
Leave the package to the Postal service point and write AUKIA ASIAKASPALAUTUS code 635767 on the label to return the package free of charge.. If you paid with Maksuturva -payment system, there is no need to make exchange notification inside service, as this only applies to returns.
Outside Finland
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you with exchange process. Please note that exchange postage fees are free only for orders in selected EU countries.
If you are not eligible for free returns, please send us e-mail for us to provide you return label. Return is not free so we will deduct the sum from you return. Please note that for returns from outside European Union.this sum is normally 20€ to 45€ depending on location and weight of the parcel.
EUROPEAN UNION
I am not sure about return label
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
I already have a return label
Just re-package all of the items with exchange/return -form filled and attach the return label.. We will refund as soon as we get the parcel. If you paid with Maksuturva -payment system, please make return notification inside service, as this makes refunding faster.
I don’t have a return label
Fill the exchange/return -form and re-package.
In Finland
Leave the package to the Postal service point and write AUKIA ASIAKASPALAUTUS code 635767 on the label to return the package free of charge. If you paid with Maksuturva -payment system, please make return notification inside service, as this makes refunding faster.
Outside Finland
Please send us e-mail to address asiakaspalautus@aukia.fi and we will help you with return process. Please note that return postage fees are free only for orders in selected EU countries.
If you are not eligible for free returns, please send us e-mail for us to provide you return label. Return is not free so we will deduct the sum from you return. Please note that for returns from EU this sum is normally 20€ to 25€ depending on location and weight of the parcel.
We will refund the money as soon as possible when we get back your product..
I am not sure about return label
Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
We are sorry to hear that you have a problem with our product. Please send us e-mail to address verkkokauppa@aukia.fi and we will help you!
